We offer refunds under the following conditions:
The purchase is not related to an account upgrade;
The Purchaser hasn’t used more than 1 GB of traffic;
Payment is made via credit card or PayPal;
The purchase doesn’t exceed $100
There has been no refund to the same Purchaser within the same calendar month.
The purchaser requested the refund within three days after the purchase.
For a more detailed description, please read our terms and conditions section 8.3. If you believe you are eligible for a refund, please contact our customer support via email or Live Chat.