We offer refunds under the following conditions:

• The purchase is not related to an account upgrade;
• The Purchaser hasn’t used more than 1 GB of traffic;
• Payment is made via credit card or PayPal;
• The purchase doesn’t exceed $100
• There has been no refund to the same Purchaser within the same calendar month. 
• The purchaser requested the refund within three days after the purchase.

For a more detailed description, please read our terms and conditions section 8.3. If you think you should be refunded, please contact our customer support.