We are sorry to hear that your proxies are not working as intended. Let's try to solve this! Which type of proxies are you using? Datacenter, premium, or dedicated proxies IP authentication Redownload your proxies Program misconfiguration Target bans  Other possible issues ISP Blocks Using an online proxy checker Residential proxies Free proxies Datacenter, premium, or dedicated proxies Most issues with these proxies are easy to fix; let's start by the start!

Datacenter, premium, or dedicated proxies The datacenter proxies use port 3128 for the HTTP/s protocol, sometimes port 1337. Residential proxies The residential proxies only support HTTP, which runs on port 8000.

Currently only our datacenter premium and dedicated proxies support IP authentication. The residential proxies use password authentication. Here is how to authenticate your IP(s): Start by going to the IP authentication page. Next, if you want to use the proxies on the device you are currently on, click the "my IP" button as displayed in the screenshot below. If you are not on the device you want to use the proxies on, please go to https://api.

To access a specific country with the residential proxies, please append one of the following strings to the end of your proxy password: _country-UnitedStates _country-Canada _country-Afghanistan _country-Albania _country-Algeria _country-Argentina _country-Armenia _country-Aruba _country-Australia _country-Austria _country-Azerbaijan _country-Bahamas _country-Bahrain _country-Bangladesh _country-Belarus _country-Belgium _country-BosniaandHerzegovina _country-Brazil _country-BritishVirginIslands _country-Brunei _country-Bulgaria _country-Cambodia _country-Cameroon _country-Canada _country-Chile _country-China _country-Colombia _country-CostaRica _country-Croatia _country-Cuba _country-Cyprus _country-Czechia _country-Denmark _country-DominicanRepublic _country-Ecuador _country-Egypt _country-ElSalvador _country-Estonia _country-Ethiopia _country-Finland _country-France _country-Georgia _country-Germany _country-Ghana _country-Greece _country-Guatemala _country-Guyana _country-HashemiteKingdomofJordan _country-HongKong _country-Hungary _country-India _country-Indonesia _country-Iran _country-Iraq _country-Ireland _country-Israel _country-Italy _country-Jamaica _country-Japan _country-Kazakhstan _country-Kenya _country-Kosovo _country-Kuwait _country-Latvia _country-Liechtenstein _country-Luxembourg _country-Macedonia _country-Madagascar _country-Malaysia _country-Mauritius _country-Mexico _country-Mongolia _country-Montenegro _country-Morocco _country-Mozambique _country-Myanmar _country-Nepal _country-Netherlands _country-NewZealand _country-Nigeria _country-Norway _country-Oman _country-Pakistan _country-Palestine _country-Panama _country-PapuaNewGuinea _country-Paraguay _country-Peru _country-Philippines _country-Poland _country-Portugal _country-PuertoRico _country-Qatar _country-RepublicofLithuania _country-RepublicofMoldova _country-Romania _country-Russia _country-SaudiArabia _country-Senegal _country-Serbia _country-Seychelles _country-Singapore _country-Slovakia _country-Slovenia _country-Somalia _country-SouthAfrica _country-SouthKorea _country-Spain _country-SriLanka _country-Sudan _country-Suriname _country-Sweden _country-Switzerland _country-Syria _country-Taiwan _country-Tajikistan _country-Thailand _country-TrinidadandTobago _country-Tunisia _country-Turkey _country-Uganda _country-Ukraine _country-UnitedArabEmirates _country-UnitedKingdom _country-UnitedStates _country-Uzbekistan _country-Venezuela _country-Vietnam _country-Zambia

Dedicated proxies Yes, dedicated proxies are only used by you and by no one else for the duration of your subscription. Premium proxies No, to keep our prices extremely low, the premium proxies are shared between our customers. Residential proxies No, the residential proxies are shared between our customers, but this should not affect your results because of the large pool size.

Our residential proxy pool consists of around 7+ million residential proxies. At any time of the day, we expect at least 100 000 proxies to be online.

Premium proxies It is possible to change the location of your premium proxies via the account customization page. However, making a location change will require you to renew to the nearest 30 days. (EG If you have 13 days remaining, you will have to renew 17 days extra). Your account credit will be automatically subtracted from the final price. We will add more countries to the premium package in the future.

Premium proxies We have a few countries available for our premium proxies: United States Germany India Brazil Thailand France Dedicated proxies We only provide US dedicated proxies currently. Residential proxies For country-specific information on the residential proxies, please refer to this article. 

Proxies can get banned from websites if they have been used a lot on the same website or if the IP address has a bad reputation. This could be due to your own actions or the activities of previous users. The best solution for avoiding bans in the future is by using more proxies.

Datacenter, premium, or dedicated proxies Yes, you can use our datacenter proxies; however, there will be a small drawback: every time your IP changes, you will have to update your IP authentication on the dashboard. In addition, after the new IP authentication, you might have to wait 10 minutes for your IP to synchronize on your proxies. IP changes typically happen after a device or router restart. Residential proxies The residential proxies work with username & password authentication.

To access a specific country with the residential proxies, please append -country-COUNTRY_ISO_CODE to the end of your proxy password: -country-AE: United Arab Emirates -country-AF: Afghanistan -country-AL: Albania -country-AM: Armenia -country-AR: Argentina -country-AT: Austria -country-AU: Australia -country-AW: Aruba -country-AZ: Azerbaijan -country-BA: Bosnia and Herzegovina -country-BD: Bangladesh -country-BE: Belgium -country-BG: Bulgaria -country-BH: Bahrain -country-BR: Brazil -country-BS: Bahamas -country-BY: Belarus -country-CA: Canada -country-CH: Switzerland -country-CL: Chile -country-CM: Cameroon -country-CN: China -country-CO: Colombia -country-CR: Costa Rica -country-CY: Cyprus -country-CZ: Czech Republic -country-DE: Germany -country-DK: Denmark -country-DO: Dominican Republic -country-DZ: Algeria -country-EC: Ecuador -country-EE: Estonia -country-EG: Egypt -country-ES: Spain -country-ET: Ethiopia -country-FI: Finland -country-FR: France -country-GB: United Kingdom -country-GE: Georgia -country-GH: Ghana -country-GR: Greece -country-GT: Guatemala -country-GY: Guyana -country-HK: Hong Kong, SAR China -country-HR: Croatia -country-HU: Hungary -country-ID: Indonesia -country-IE: Ireland -country-IL: Israel -country-IN: India -country-IQ: Iraq -country-IR: Iran, Islamic Republic of -country-IT: Italy  -country-JP: Japan -country-JM: Jamaica -country-KE: Kenya -country-KH: Cambodia -country-KR: South Korea -country-KW: Kuwait -country-KZ: Kazakhstan -country-LK: Sri Lanka -country-LT: Lithuania -country-LV: Latvia -country-MA: Morocco -country-MD: Moldova -country-ME: Montenegro -country-MG: Madagascar  -country-MN: Mongolia -country-MU: Mauritius -country-MX: Mexico -country-MY: Malaysia -country-MZ: Mozambique -country-NG: Nigeria -country-NL: Netherlands -country-NO: Norway -country-NP: Nepal -country-NZ: New Zealand -country-OM: Oman -country-PA: Panama -country-PE: Peru -country-PH: Philippines -country-PK: Pakistan -country-PL: Poland -country-PR: Puerto Rico -country-PS: Palestine -country-PT: Portugal -country-PY: Paraguay -country-QA: Qatar -country-RO: Romania -country-RS: Serbia -country-RU: Russia -country-SA: Saudi Arabia -country-SE: Sweden -country-SG: Singapore -country-SI: Slovenia -country-SK: Slovakia -country-SN: Senegal -country-SO: Somalia -country-SR: Suriname -country-SV: El Salvador -country-SY: Syria -country-TH: Thailand -country-TJ: Tajikistan -country-TN: Tunisia -country-TR: Turkey -country-TT: Trinidad and Tobago -country-TW: Taiwan -country-UA: Ukraine -country-UG: Uganda -country-US: United States of America -country-UZ: Uzbekistan -country-VE: Venezuela -country-VN: Viet Nam -country-ZA: South Africa -country-ZM: Zambia

No, it is not possible to authenticate your proxies with IPv6. To learn how to authenticate your IP, please refer to this article.

Datacenter, premium, or dedicated proxies Yes, the datacenter proxies are static and do not change for the duration of your subscription. Residential proxies No, the residential proxies are rotating and will change with each new connection you make.

Premium The premium plan provides datacenter proxies with unlimited bandwidth that are shared between our customers. Because of this, we can keep the price extremely low for you. This proxy type only supports IP authentication on our platform. Dedicated The dedicated plan is similar to the premium plan, with the only difference being that you are the only one using the proxies. Thus you have more control over the reputation of the proxy.

Datacenter, premium, or dedicated proxies We verify the location of our datacenter proxies via MaxMind to ensure accurate geolocation. Please be aware that other geolocating services might not share the same geo-location data. We prefer to use MaxMind because they are used by major cooperations such as Amazon for geolocating IPs, thus ensuring the best possible results. If Maxmind shows any other location other than the locations you have ordered please contact the ProxyScrape support.

Premium Currently, the smallest subscription we provide for our premium product line is 1000 mixed proxies for $24/month. Dedicated proxies Our dedicated proxies start at $6.50 for 5 dedicated proxies. Residential proxies The smallest residential proxy package we have starts at $15 for 5GB bandwidth.  

Datacenter, premium, or dedicated proxies The average timeout of our data center proxies depends on the protocol you use: HTTP(s): 375ms Socks4 & Socks5: 575ms HTTP proxies are a little faster than Socks proxies because it consumes a lot fewer server resources. With a total network capacity of over 20Gbps, this proxy type should suit the majority of high-speed use cases. Residential proxies Our residential proxies are back connect proxies, this means when you connect to our proxy network it will redirect your connection to the proxy device.

Datacenter, premium, or dedicated proxies The premium proxies can be used on up to 3 devices at once by default. More authentication slots can be bought as an account upgrade via the dashboard. The dedicated proxies allow up to 5 devices at once. Currently, upgrades are not available via the dashboard. If you need to use the proxies on more devices please contact the ProxyScrape support. Residential proxies The residential proxies can be used on unlimited devices at once since they work with username and password authentication.

Datacenter, premium, or dedicated proxies The datacenter product line currently only supports IP authentication. Learn more about how to authenticate your IP in this article. Residential proxies The residential proxies do support username and password authentication. You will receive the login details via email after purchasing the product.

Dedicated proxies No, we do not offer proxy replacements for our dedicated proxies.  Premium proxies No, we can not replace proxies in the premium packages. Residential proxies The residential proxies automatically rotate on each request and do not have to be replaced.

Datacenter, premium, or dedicated proxies The datacenter proxies support the following protocols: HTTP(s) until further notice for re-enablement of Socks4/5 Please note that our Socks proxies support both Socks4 and Socks5; therefore they run both on the same proxy port. The datacenter proxies are perfect for high bandwidth activities. Residential proxies Currently, the residential proxies only support HTTP or HTTPS. Free proxies Our free proxy list has all common proxy protocols available:

Services Our premium, dedicated, and residential proxies all have an elite anonymity level. This means that they won't show the target that you are using a proxy. Free proxy list For the free proxy list, it depends on each individual proxy you are using. If you want the proxies to have a specific anonymity level, you can select this on the website.

Dedicated proxies The dedicated proxies do currently not have a hardcoded limit. Premium proxies While the premium proxies do not have a connection limit, we limit the number of newly opened connections to 20-30 a second, per server in our network, per-authenticated IP. The exact amount depends on the protocol used (HTTP or Socks) and the server's specifications the individual proxy is running on. For the majority of proxy use-cases, these limitations should be more than sufficient.

Datacenter, premium, or dedicated proxies No, our datacenter proxies are static proxies. This means that they stay the same for the duration of your subscription. Residential proxies Yes! The residential proxies are rotating proxies and will connect you to another proxy each time you connect to our network.

Datacenter, premium, or dedicated proxies Yes, the datacenter proxies categories only support IP authentication. By default, you will receive 3 IP authentication slots for the premium proxies and 5 for the dedicated proxies. More slots can be purchased as an account upgrade.  Please note that IP authentication only works with IPv4. To learn how to authenticate your IP on the proxies please refer to this article. Residential proxies Unfortunately, the residential proxies currently do not support IP authentication and only support username and password authentication.

This may occur by mixed premium proxy packages of 1000 and lower. We are working on solving this problem as soon as possible. Packages above 1000 proxies should not have this issue.

Yes, the premium, dedicated and residential proxies are always online. If you are experiencing any problems connecting to the proxies, please refer to this article.  The free proxies go offline very often, and you should redownload the list when you are having trouble connecting to the proxies. We do not control these proxies and can not guarantee stability.