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Can I pause my subscription?Datacenter, premium, or dedicated proxies No, it is not possible to pause your subscription of your datacenter proxies while you are not using them. Residential proxies The residential proxies do not have to be paused when you are not using them. The subscription is bandwidth-based and will remain active as long as you have bandwidth on your account.
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Why have my IPs been unauthenticated?There are a few reasons why your IPs could have been unauthenticated by us. Normally you should have received an email explaining why your IPs were unauthenticated and how to prevent it in the future from happening. Possible reasons why this could have happened Here is a very small list of reasons why your IPs could have been unauthenticated: Your activities look very similar to a DDoS attack or hacking attempt.
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Does my subscription automatically renew?No, subscriptions do currently not automatically renew. To learn more about how to renew your subscription, please read this article.
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Why has my account been suspended?There are a few reasons why your account could have been suspended. Normally you should have received an email explaining why the account was suspended and how to solve the problem. Why have I been suspended? Here is a small list of reasons why your account could have been suspended: We received an abuse complaint from a third party related to your activities. Your activities look very similar to a DDoS attack or hacking attempt.
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How do I login?Premium and dedicated proxies To login to your premium or dedicated account, please visit the ProxyScrape dashboard and provide your serial to in order to log in. The serial key should have been received via email after purchasing the product. Residential proxies The residential proxies currently don't have a login page on our website. In order to use the proxies, please provide the HTTP proxy: 152.44.97.146:8000 to your software alongside the username and password you received in your email after purchase.
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How to renew my subscription?Datacenter, premium, or dedicated proxies Premium update: if you paid with a credit card or PayPal after August 2022, your account is on a subscription and will automatically renew. If you bought prior to this date or bought with another payment method, please follow the below instructions. Your premium subscription can be renewed via the account upgrades page on the dashboard here. To add one month to your subscription, scroll down and click the + button under "
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My login got leaked or hackedCurrently, it is not possible to reset your login yourself, please contact the ProxyScrape support.
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Can I downgrade my account?Currently, account downgrades are not possible via the ProxyScrape dashboard. If you need to downgrade, we recommend buying a new subscription or contacting the ProxyScrape support to downgrade your already active account.
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How to sign-up on ProxyScrape?You do not have to sign-up on ProxyScrape. You will receive your login after purchasing one of our products.
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How to change my login?Currently, this is not possible via the dashboard. If you need your login details to be changed please contact the ProxyScrape support.
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Is there an affiliate program for ProxyScrape?Yes, you can our a 25% commission with the ProxyScrape affiliate program.
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Translation guideWelcome! If you are here, you are either a kind person or a curious user. For the curious user Our website is currently translated into multiple languages. If you see any major mistakes in our translations for your native language, please reach out to us, and we will reward you with credit for our services. For the kind person Thanks a lot for applying and helping us with properly translating our website into your language.